TaxiMaroc

Parcel delivery policy

Last updated: 2026-08-19

1. Purpose

This policy governs use of TaxiMaroc Colis (parcel delivery): connecting a sender with a driver to carry a parcel between Moroccan cities. It supplements our Terms of Service and Privacy Policy.

Controller: IMRANE OU EL FAQUIR — imrane.ouelfaquir@gmail.com

2. How the service works

TaxiMaroc connects users. TaxiMaroc is not a carrier — the driver agrees to carry the parcel as part of an inter-city trip.

The sender proposes a price; the driver may accept, decline, or bid.

3. Allowed contents

Examples of permitted items:

  • Administrative documents (envelopes, folders)
  • Clothing or personal items in cartons
  • Small gift parcels, properly packed
  • Fragile items only if declared and suitably packed

4. Prohibited goods

It is strictly forbidden to send via TaxiMaroc:

  • Drugs, narcotics, or illegal substances
  • Weapons, ammunition, or explosives
  • Cash, uninsured high-value jewellery, or precious metals
  • Live animals
  • Perishable goods or items requiring cold chain
  • Flammable, toxic, radioactive, or hazardous products
  • Counterfeits or goods whose possession or transport is illegal
  • Any content unlawful under Moroccan law

The sender is solely responsible for declared contents. TaxiMaroc and the driver may refuse or report suspicious parcels.

5. Sender obligations

Before posting a request, the sender agrees to:

  1. Describe the parcel accurately (nature, approximate size, weight if known)
  2. Photograph the parcel as handed to the driver
  3. Confirm it contains no prohibited goods
  4. Complete identity verification when required by TaxiMaroc
  5. Pack the parcel securely for transport

6. Listing duration

A parcel request stays visible for 7 days (or until a driver accepts), unless extended or expired as shown in the app.

7. Handover and liability

  • Practical details (place, time, contact) are agreed between sender and driver in the app.
  • The driver may refuse a parcel that appears non-compliant.
  • TaxiMaroc does not guarantee delivery times and does not insure parcels unless explicitly stated otherwise in the future.

8. Reporting and enforcement

Users may report suspicious behaviour or content. TaxiMaroc may suspend or remove accounts for violations of this policy or the law.

9. Contact

Questions: imrane.ouelfaquir@gmail.com — +212 630 150 873